Change of Mind We accept all change of mind returns as long as :
- It is lodged within 30 days of delivery
- It is in its original packaging, including instruction manuals and all accessories
- The Box/Packaging is unworn, unopened, unused and in its original condition
- Any sewn-in/Attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer and refunds wont included postage costs.
The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team on 02 9543-9299
We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement. You will need to call or email us first to organiseto arrange any returns.
The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed.
If you receive a product from us that is not as described on the website, we will gladly accept your return.
We pay for postage of the product back to us and can offer you a full refund or store credit.