Shipping And Returns
- Most orders paid for by noon are posted same day (excluding Public Holidays & weekends).
- We use Australia Post for most orders - all parcels are sent with a tracking number for piece of mind.
- Bulky items over 1200mm are sent via a courier service*.
*Motors, products over 1200mm and bulky parcels cannot be sent to a PO Box or office building due to the package size. Recipient must be present to sign for the consignment. Some postcodes may not be covered by our courier company, if in doubt please give us a call on 02 9543-9299.
Please note: As we use Australia Post to deliver most of our parcels, Australia Post will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Post Office.
You will then be responsible for collecting the parcel from the Post Office. Please ensure your address details are correct as Mr Boats will not be responsible or liable for redelivery costs.
Mr Boats strongly recommends all deliveries be shipped to an address that is attended during business hours, to minimize the chance of any redelivery, delays and/or fees.
Delivery Time Frames
Most of our parcels arrive within 72 hours. We use a Australia Post e-parcel with delivery times of between 1 - 10 business days, depending on your delivery location. Australia Post deliveries are made during business hours, Monday to Friday only.
Mr Boats caters for the Australian domestic market only at this time. Although we are currently looking at making this a possibility we do not have current processes to fulfil your request.
Delivery to a PO Box/post office
Yes we deliver to all Australian Post office boxes. With the exception of motors, bulky items and products over 1200mm in length. We are happy to deliver to an alternate work address if this would suit. Please phone our Customer Support Team prior to ordering on 02 9543-9299.
FREE Pick up available from 5-7/800 Old Illawarra rd Menai NSW 2234 by appointment, please phone 02 9543-9299 to arrange your pick-up.